Refund policy

For non-personalized and non-custom items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.  

To start a return, you can contact us at Holly@Eventfulink.com. Please note that returns will need to be sent to the following address:  PO Box 151436, Cape Coral, FL 33915

If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Note that the return shipping cost will be deducted once a refund is approved (see below Refund section).

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Holly@Eventfulink.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalized or custom items nor digital items. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Any approved refund amount will be reduced by the shipping cost incurred by Eventful Ink for the prepaid return label.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Holly@Eventfulink.com.